Refund & Returns
We want you to love your Lava Lily Products. Please consider all purchases a final sale as we are unable to offer refunds but are happy to exchange your items if you are unhappy with the product you received. You can exchange your purchase for another item of equal value and in stock items. Your item must be unused and notify us within the first 30 days of your order being placed. You will need to return it with your proof of purchase, tags attached and in its original packaging. You are required to cover the cost of the return shipping as well as the new item being shipped. Please drop us a line at lavalilylifestyle@gmail.com and we can arrange the return shipping details
Retreat & Workshop Refund
Full day Retreat - Up to 30 days prior to the event full refund minus $25 admin fee. Up to 2 weeks prior to the event 50% of fee refunded. 2 weeks leading up to the event non refundable.
Evening Workshop - Non-refundable. Should an emergency arise, please email lavalilylifestyle@gmail.com to discuss.
Shipping
All items are handmade so please allow 3-5 business days at the time of your order for shipping. We do strive to ship as quickly as possible as we want you to start enjoying your Lava Lily products. Shipping times are estimated so if you require a rush shipment, please email us at lavalilylifestyle@gmail.com. We ship via Canada Post to keep the cost of shipping affordable.
Resizing & Restringing Products
We want your Lava Lily products to fit you perfectly. If you receive an item and would like it resized we can definitely resize it for you. Or if you need an item restrung due to wear and tear we can do that as well. There is a restringing fee as well as a shipping cost. Please drop us a line at lavalilylifestyle@gmail.com and we can arrange the details.
We want you to love your Lava Lily Products. Please consider all purchases a final sale as we are unable to offer refunds but are happy to exchange your items if you are unhappy with the product you received. You can exchange your purchase for another item of equal value and in stock items. Your item must be unused and notify us within the first 30 days of your order being placed. You will need to return it with your proof of purchase, tags attached and in its original packaging. You are required to cover the cost of the return shipping as well as the new item being shipped. Please drop us a line at lavalilylifestyle@gmail.com and we can arrange the return shipping details
Retreat & Workshop Refund
Full day Retreat - Up to 30 days prior to the event full refund minus $25 admin fee. Up to 2 weeks prior to the event 50% of fee refunded. 2 weeks leading up to the event non refundable.
Evening Workshop - Non-refundable. Should an emergency arise, please email lavalilylifestyle@gmail.com to discuss.
Shipping
All items are handmade so please allow 3-5 business days at the time of your order for shipping. We do strive to ship as quickly as possible as we want you to start enjoying your Lava Lily products. Shipping times are estimated so if you require a rush shipment, please email us at lavalilylifestyle@gmail.com. We ship via Canada Post to keep the cost of shipping affordable.
Resizing & Restringing Products
We want your Lava Lily products to fit you perfectly. If you receive an item and would like it resized we can definitely resize it for you. Or if you need an item restrung due to wear and tear we can do that as well. There is a restringing fee as well as a shipping cost. Please drop us a line at lavalilylifestyle@gmail.com and we can arrange the details.
